This page explains how to delete your Horizon Wellness account, provided by Vantage Harmony Ltd. You can request deletion from inside the app, or by email if you can no longer access it. Deleting your account permanently removes your personal data as described below.
Delete your account from inside the app
- Open Horizon and sign in.
- Tap the Profile tab in the bottom navigation bar.
- Scroll down to the Settings section and tap Privacy.
- Under Danger Zone, tap Delete my account.
- In the “Delete your account?” confirmation dialog, tap Delete.
Your account and data are then permanently deleted and you are signed out. This cannot be undone. If you would like a copy of your data first, use Export my data on the same Privacy screen before deleting.
If you can no longer access the app
If you have lost access to the app and cannot complete the steps above, email us at info@vantageharmony.com from the email address registered to your Horizon account, with the subject line “Delete my Horizon account.” Sending from your registered address lets us verify the request. We will verify and complete your deletion within 30 days of receiving it, and sooner where practical.
What is deleted
Deleting your account permanently removes the following from our systems:
- Your account and profile information;
- Your meals and nutrition logs;
- Your meal photos;
- Your workouts;
- Your habits, streaks, and completion history;
- Your daily verdicts and briefs, and your Best Self Score history;
- Your AI coach conversation history;
- Your preferences and goals.
What is retained, and for how long
We keep only the minimum needed to close the account and to operate the service:
- A minimal, deactivated account record. Your account is marked deleted and deactivated, and your name and password are removed. Your email address is retained on this closed record so the account cannot be silently re-opened or re-registered.
- Operational and usage-metering records. Internal usage counters and AI-usage logs — which contain no personal content such as your meals, photos, or messages — are retained to operate, secure, and rate-limit the service. No fixed deletion period is set for these records in our systems.
- Backups. Residual copies may remain in routine backups for a limited period before they are overwritten.
Billing and transactions. Vantage Harmony does not store your payment card details and does not hold subscription transaction records itself. Purchase and transaction records for Horizon Pro are held by Apple (App Store) or Google (Google Play), and by our subscription processor, under their own policies and retention periods. We keep only your current subscription status.
Cancelling your subscription
Deleting your Horizon account does not cancel your subscription. Horizon Pro is billed by Google Play or the Apple App Store, and an auto-renewing subscription must be cancelled separately in your store account settings — we cannot cancel it for you.
Cancel on iOS in Settings → your name → Subscriptions, and on Android in the Google Play Store → Profile → Payments & subscriptions → Subscriptions. Refunds are handled by the applicable store under its own refund policy.
Contact
Vantage Harmony Ltd.
Edmonton, Alberta, Canada
Account deletion & support: info@vantageharmony.com